Welcome to Brown’s Bytes! Your weekly insight from Mobliciti’s CTO Andy Brown. Follow #brownsbytes
24th April 2020
So, the world is working remotely at present wherever possible. We have mentioned previously about how effectively the IT world in many organisations has stepped up to the challenge and the way collaboration tools such as Zoom and Microsoft Teams are making it possible for office-based businesses to keep running pretty effectively.
In effect, the “how do we stay in business?” question is increasingly being answered.
However, the radical change to peoples working environments is also starting to create some unexpected results.
The first is one that I really didn’t see coming, but speaking with a number of customers it does seem to be the case…
People are “nicer’. There does appear to be a significant shift in user expectations and impatience with technology and general gratitude at present for how well things are running. How long this last is an interesting question, but for now it does seem that users are happy with IT!
The next biggie that I’ve seen on a personal basis is also an unexpected one. You would assume that maybe overall productivity would drop with people unable to meet up in the office in the usual manner. If anything, it does seem that the opposite is perhaps the case.
I am finding that by being online and my team also all being online, there is now this perception of always being available. The number of open threads being worked on at any one time has jumped significantly and indeed the need to multi-task is greater – meeting on Zoom on one screen, email on another, Teams chats flashing up in the background and mobile still pinging away as before.
What seems to be changing is that people can’t so easily see that you’re busy – the ability to set your status obviously exists in most messaging platforms, but it does seem that this is something that is generally ignored a lot of the time!
Meetings tend to get to the point (even on video) much quicker, with ground being covered with less going around the houses. And somehow, when an item comes in on a chat window or a video call, it is harder to say no to and it just feels more “urgent” than perhaps an email does.
And yet weirdly, it also feels like I have more time to focus as well. Clearly, I’m fortunate that I have a dedicated workspace in the house so maybe that is a result of the quiet time being even quieter than when in the office (the distracting conversations etc. are missing). So much so, in fact, that I have to have the radio on in the background to avoid it feeling so isolated.
Maybe this is just me, but right now it feels like I’m working in a “hyper-productive” mode – the amount of stuff getting done and my ability to deliver all this has definitely increased. Clearly, at Mobliciti we’re rather busy as a business at this time as well, so maybe that has something to do with it also!
I do think softer benefits like these seem to be appearing now… thoughts out there dear readers? Is it just me? Anything you would add??