9,000 Employees Worldwide
Fidelity International provides investment management services including mutual funds, pension management and fund platforms to private and institutional investors. Established in 1969, they have over 9,000 employees worldwide, with offices across the UK, Ireland, Continental Europe, Canada, India and ASIA Pacific.
Purpose of implementation
Fidelity implemented Mobliciti’s Managed Mobile Service to replace their existing mobile network service which had failed to adapt to meet the demands of their growing mobile workforce, leaving the business with high monthly costs and limited support for the IT team to manage the mobile estate.
As a global business with thousands of employees worldwide, Fidelity is committed to ensuring its mobile workers can remain productive, secure and cost-effectively connected at all times. However, despite embracing mobile working, they were struggling with an outdated mobile network service and a contract that wasn’t flexible enough to adapt to changing business needs and the growing popularity of mobile and remote working. With ever-increasing levels of roaming and mobile data usage, they were also experiencing significant cost challenges, including regular “bill shock” where individual’s bills would reach thousands of pounds per month.
With limited visibility and reporting on their mobile usage from their network, Fidelity was unable to manage this. This challenge was compounded by a lack of in-month reporting and alerting, meaning that they were rarely aware of high roaming costs until they received their mobile invoice, long after the costs were incurred. This challenge coupled with a lack of proactive support and limited contract flexibility meant they had to look for an alternative solution.
Having previously successfully worked with Mobliciti to implement secure authentication, they were keen to learn more about their Managed Mobile Service. The proactive usage managed service and tailored cost-effective tariffs that they were able to offer, designed to align with their mobile usage profile, coupled with the customer care and training appealed to them, as did the ability to have access to an ‘Inview Mobile’ portal, which provided clear and informative reporting across the mobile estate and usage data.
Despite the new service having only been in place for 6 months, Fidelity’s IT team have already recognised the hugely positive impact that it’s had on their team and the business.
As a global finance company, any potential downtime during the migration of services was initially a major concern, as this could potentially have left employees unable to access vital information. However, any initial worries were swiftly abated by Mobliciti’s project managed migration service, which delivered a seamless switchover.
As part of the migration planning, both businesses worked closely together to put in place a remediation plan, to ensure immediate response and support was on hand in the unlikely scenario that an incident did occur. Whilst it wasn’t necessary to invoke the plan, they felt confident to progress knowing it was on standby.
Fidelity was struck by how positive an experience the migration was. The process of transferring over thousands of connections from their previous provider was a large piece of work. However, by working alongside Mobliciti, no users experienced any impact during the migration.
Enhancing End-User Experience
Whilst many of the users are based in UK offices, they also support mobile and remote working and many employees take advantage of this on a regular basis. To improve the end-user experience and provide enhanced coverage, Mobliciti introduced Wi-Fi calling as a service, enabling all users to access a quality mobile signal, even where the local signal is poor, so long as they’re connected to Wi-Fi. This service has been well received by employees, ensuring they remain connected and can continue to be productive outside of the corporate offices.
Personalised Inview Mobile Portal & Alerting
As part of the service, Fidelity automatically receives proactive monitoring of their mobile costs and usage; as well as access to Mobliciti’s innovative Inview Mobile management portal. As part of the project establishment, a team from Mobliciti provided full training, showing them how to monitor their mobile estate and usage via the Inview Mobile portal and also configured the branded user statements for employees.
Using the Inview Mobile portal, they are now able to actively monitor the usage across all their connections, based on tailored alerts and policy rules. Any inactive connections are also automatically identified and removed where applicable, and the built-in trend reporting provides greater clarity on changing usage profiles and needs.
Where ‘bill-shock’ used to be a regular monthly occurrence, with in-month alerting and reporting, Fidelity can manage roaming and data costs, before they get out of control.
As a result, costs have now stabilised and at a much-reduced level, and when issues do arise, they know that Mobliciti will act swiftly to alert the user and IT team to gain a speedy resolution. Additionally; as part of the monthly service review, Mobliciti also highlights any changing trends and less urgent actions, to ensure costs always remain under control.
A Totally Different Mobile Experience
Mobliciti’s Managed Mobile service delivers a bespoke approach to Fidelity’s airtime needs ensuring that users can roam without concern as they travel the globe on business. This has helped them to tackle significant previous mobile challenges that were impacting end-users, the in-house IT team and budgets. They are now confident that they’ve gained control of their mobile usage and costs, and with the Inview Mobile portal have quality management information at hand whenever it’s required. With the tailored support, Fidelity knows that the answer to any queries or problems is always available, which has created an extremely positive experience for everyone involved.
Mobliciti delivers end-to-end Mobile IT solutions, empowering innovation, increasing user productivity and controlling costs, without exposing corporate data to increasingly frequent cyber-attacks. Our expertise, focus and services have helped shape many Enterprise Mobility and Cloud strategies minimising the risk of change and impact on internal resources.
We are proud that our combined efforts at Mobliciti won us the LexisNexis Legal Supplier Innovation Award 2019 and the inaugural Managed Services Provider of the Year Award at the Mobile Industry Awards 2018 and for the second year running the Best Managed Service Provider at the Mobile Industry Awards 2019.