Nick Mcquire from CCS Insight spoke to us at VIEW 2018, discussing recent trends and statistics in the digital workplace, enterprise mobility, security and end-user experiences.
The last few years have seen a drastic rise in mobility, with it becoming a core IT function. Crucially, people’s understanding of what mobility can actually achieve is increasing. Investment in workplace transformation can see a huge increase in business performance, productivity improved in employees with access to the latest technology. Subsequently, employee requirements are increasing. Over the last decade, the method of working itself has changed to a mobile-based experience:
An employee now has an average of 4.8 connected devices (having grown 7% year on year)
86% of employees regularly use apps for work
Half of employees say they can see a direct link between their company’s investment in mobile and their own personal performance
The increase in mobile can be put down to 3 key market accelerators:
Apps & Productivity
Many employees believe that business apps are changing the way they work.
However, as employees demand for convenient apps grows, their reliance on the IT department to provide such apps drops. Nearly three quarters of employees choose not to ask their IT department to provide and authorise apps for work. This comes down to convenience and not wanting to be prevented from using unauthorised apps. As a result, these employees are unintentionally creating their own digital workplace, with 36% feeling that their IT department is out of touch with their workplace technology needs.
Security & Automation
One of the major problems hindering cyber security is the severe lack of manpower. There is a distinct shortage of available candidates, yet the need for mobile security continues to grow. Recent steps, such as the implementation of GDPR, have seen companies increasingly operate under a zero-trust model.
The complexity of the security landscape continues to grow and develop. Internally, the average large enterprise company uses 32 different security vendors. Meanwhile, companies trust in the cloud over the last few years has grown massively. Where once it was seen as unreliable, it is now believed by many to be the safer option. On- and off-premise systems are now where companies go in the face of security concerns due to the next generation of security available to them.In a survey investigating the top priorities for IT and mobility investment, security came out top. Key points highlighted included:
- Network security is the highest priority
- Closely following this is device security and connectivity
- The least important factor in mobility investment is BYOD
AI and machine learning have become a valued part of a digital workplace:
- Companies are starting to use machine learning to learn the difference between targeted and anomalous attacks
- AI digital assistants are becoming more common place, with these technologies expected to evolve further into the workplace over the next 3-5 years.
- It will be a future challenge with AI to find a balance between employee trust and monitoring.
Modernising End-User Computer & IT Reorganisation
Currently desktop and mobile operations tend to operate as two separate independent entities. The vast majority of mobility buyers expect this to change imminently. The integration of the two is highly ambitious but will certainly happen as the nature of mobility changes.
Major operating systems are gradually becoming more integrated with one another, such as Android Play apps now running on Chrome. Operating systems are becoming more and more focused on how they are managed and deployed.
- Digital workplace and cloud working are here, in the enterprise at a grassroots level. Companies are seeing workplace transformation as a key pillar to further their company.
- Modern security is constantly developing and its focus which is now on defence, detection and response
- There is a reorganisation of modern operating systems and IT management, which should be embraced.
How Can Mobliciti Help?
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We work with you to identify your primary business challenges and then with our fully flexible managed services we design a Managed Service to suit your needs, including reporting, proactive monitoring & alerting, customisable Service Level Agreement, dedicated delivery experts and 24×7 Managed Services Support.
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