PRIVACY POLICY

This privacy policy is for this website www.mobliciti.com and served by Mobliciti LTD and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The information we collect about you
We may collect information about you from a variety of sources, including information we collect from you directly; when you use our services or contact us; and information we collect about you from other sources.

The information we collect directly from you
When making an enquiry or event booking we ask you for your name; company name; contact details such as phone and e-mail.

You may be required to provide sensitive personal information about yourself or others, for example, your dietary requirements. If you provide us with any other sensitive personal information by telephone, email or by other means, we will hold that sensitive personal information for the minimum required time.

How we use this information
Customer research
We may use your information to gain your valuable feedback about events and our products & services.

To provide the services you want
We may use information we collect about you to provide the services you request and to manage our records as well as to help us improve these services to you. So that we can keep you informed of important updates, we need to use your information to contact you, even where you have told us you do not wish to receive marketing.

The following are examples of how we may use your information:

When we process a booking for you
So that we can contact you, if we need more information or if there are any changes or cancellation of the booking
To update and/or amend your booking as requested and contact you if we need more information
So that we can retrieve your booking for you
To help us service any post-event queries

What automated decision making and/or profiling we do with user data
We use profiling to ensure communications are relevant and timely, and to provide an improved experience. Profiling also allows us to target our resources effectively.

When building a profile we may analyse website, email and social media engagement to allow us to better understand your interests and preferences in order to contact you with the most relevant communications.

Marketing
We would like to be able to share information about our products and services, invitations to events, special offers and other industry news, so that you can take advantage of the best we can offer. We are able to do this because we have established a legitimate interest.

To alter the communication you receive from us, including unsubscribing from all communications, please visit this page. Make sure that you enter the same e-mail address as you used to sign up. If an automated unsubscription system is unavailable, please email marketing@mobliciti.com.

We disclose information to Third party/service providers
We don’t rent or sell email lists with other organisations and businesses, we may share your name, company and email address with our partners if permission is given.

Google Analytics
When someone visits www.mobliciti.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookie Policy
The site sets cookies to recognise a computer when a user visits our website, to track users as they navigate the website, improve the website’s usability, prevent fraud and improve the security of the website, personalise the website and validate authenticated user’s sessions. The full policy can be viewed here.

Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Data Protection
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided at the bottom of this page.

Mobliciti has appointed CFO, Ian Evans, as Data Protection Officer, to contact our DPO directly email DPO@mobliciti.com

How to contact us
If you wish to contact Mobliciti regarding any aspect of the Privacy Policy or to request a copy of the personal information we hold about you please use the following contact details:

By Telephone
+44 (0)1483 658 100

By Email
marketing@mobliciti.com

By Post
Mobliciti
Hersham Place Technology Park,
Molesey Road,
Hersham,
Surrey,
KT12 4RZ

Changes to our privacy policy
Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy.

This Privacy Policy was last updated in May 2018.